Why your HR team should join the AI revolution

HR teams have long relied on robotics and machine learning algorithms to automate many processes. Artificial intelligence is now advanced enough to help make complex decisions that impact the quality and future of your organization.

AI can assist in strategic decisions, such as hiring and promotions, by identifying top-performing employees and suggesting suitable roles.

However, some practitioners are concerned that using AI could lead to a lack of empathy and emotional intelligence in decision-making. CHROs, CLOs, and CEOs must be mindful of these concerns and take a balanced approach to ensure AI supplements but doesn’t replace the human touch.

For the HR teams we support, we view it as an opportunity to redefine the skills that HR professionals need to stay ahead of the technology.

With AI able to take over time-consuming and repetitive tasks, HR professionals must invest in new areas, such as analytical thinking skills, social-creative skills, and digital dexterity.

We hope this blog helps you determine what your department needs today for your people to become better equipped for tomorrow's changing workplace environment—starting with understanding how AI has already improved decision-making processes in Human Resources.

It's no surprise that AI is transforming HR. Much of the transformation is long overdue. Demand for technological, social, emotional, and higher cognitive skills is rising.

From automating mundane tasks to streamlining recruitment and onboarding processes, it provides advantages and opportunities for your HR teams to cope with today’s complex challenges.

And now, ChatGPT and its spinoffs have exponentially expanded the impact of AI on HR. Here are a few examples.

Candidate Screening and Selection

HR professionals use ChatGPT to identify and select the right candidate for hire. It can screen resumes, identify essential skills, experience, and qualifications, and analyze the language used in job descriptions to pick out the best talent. This helps make the recruitment process much more accurate and efficient.

Improving the Onboarding Experience

We’ve been working to streamline the new employee experience for two decades, but today’s AI chatbots can do a much better job than robotic process automation (RPA) robots. Your AI bot can streamline the process by providing instant answers to questions and guiding them through the paperwork. HR can’t be available 24/7, but AI can.

Training and Development

Providing instant access to training materials has become routine, but AI’s large language models (LLM) enable it to provide instant answers, guidance, and clarification.

One area where AI can have a tremendous impact is in adaptive learning. We can now develop much more granular and personalized learning paths.

Employee Engagement

By automating routine tasks and providing personalized service, ChatGPT can help improve employee engagement. However, its more significant benefit is the ability to gather feedback and analyze the data to support the HR team in elevating the experience.

Cost-Effectiveness and Efficiency

ChatGPT can make your team more efficient and cost-effective by automating HR tasks like answering frequently asked questions or scheduling interviews.

Data Analysis and Reporting

ChatGPT can help you make data-driven decisions by analyzing vast volumes of data and generating insights. Learning about your business and its data will make it a more informed partner.

Will HR shed jobs?

While your staff may fear AI replacing their jobs, we should consider the need to upskill HR teams.

Positions now require advanced thinking skills as roles shift to social-creative activities. We must also use digital dexterity or voice control to interact with technology. We must help our teams adapt by providing resources to sharpen the skills needed in today's ever-changing marketplace.

You can use AI to improve decision-making in forecasting future outcomes or leverage data analytics techniques. (When I joined my first HR team in 1997, I didn’t dream I would soon become a full-time data analyst.)

As human resource practitioners and technical experts, we’ve seen the skills required to succeed in HR change over the past 25+ years. But now, AI is bringing new dimensions to HR skills. Online learning providers have already done training in using AI ubiquitous.

How to get started

No matter where you are in your technology journey, you will find ways to use AI to improve decision-making, streamline processes, and have more positive impact on your workforce and company.

Here are a few steps that will help you on your way.

1. Develop a solid understanding of what AI can and cannot do. Each AI technology, machine learning, natural language processing, and robotic process automation, has its own capabilities and requirements.
2. Integrate AI into your technology. The more you do, the greater its capabilities will be. Consider, for example, how your staffing function will perform better when you have recruiting functionality integrated with your internal talent mobility engine.
3. Invest in training. Your AI tools will work only as well as you know how to use them.
4. Collaborate with IT to insure smooth implementation and integration with your existing technology.
5. Ensure data privacy. Make governance and data security and organization-wide effort.
6. Monitor and evaluate AI performance and adjust your strategy as you go.

Join the revolution.

How well you can leverage technology will determine the future of your organization.

However, some practitioners are concerned that using AI could lead to a lack of empathy and emotional intelligence in decision-making. CHROs, CLOs, and CEOs must be mindful of these concerns and take a balanced approach to ensure AI supplements—but doesn’t replace—human empathy.

We know that AI and automation are changing the way we work. For the HR teams we support, we view it as an opportunity to redefine the skills that HR professionals need to stay ahead of the technology.

With AI able to take over time-consuming and repetitive tasks, HR professionals need to invest in new areas such as analytical thinking skills, social-creative skills, and digital dexterity.

We hope this blog helps you determine what your department needs today for your people to become better equipped for tomorrow's changing workplace environment—starting with understanding how AI has already improved decision-making processes in Human Resources.

Phenom eCloud is a comprehensive technology solutions provider committed to empowering businesses to overcome challenges, enhance their workforce capabilities, and achieve superior outcomes.