Several expert sources agree that hybrid work is here to stay.
Prof Nicholas Bloom of Stanford University predicts that most US office workers will soon work an average of 2.5 days a week remotely, based on his extensive research in remote work trends in the US and abroad.
“Hybrid work represents the biggest shift to how we work in our generation—it will require a new operating model, spanning people, places, and processes.”
— Satya Nadella, Microsoft Chairman and CEO
Hybrid works best for people doing computer-based roles they can do anywhere. That includes offices of all sizes and administrative workspaces in hospitals, courts, and factories. That kind of work is the largest sector in advanced economies.
The primary reasons are:
Washington, DC-based analytics and advisory firm Gallup did a recent hybrid work study, which found that the advantages of a hybrid model for workers are:
The study found that the significant disadvantages of hybrid work are:
Overall, Gallup, like Prof Bloom, predicts hybrid work schedules will become a norm at most US offices, to a greater or lesser degree, implying the need to revise or reinvent some work processes and technologies.
It may also mean planning new uses for office space and rethinking some management assumptions about what it means to “be productive.” A fundamental truth for the success of hybrid work is the shift from assessing productivity based on monitoring input processes and hours worked in the office to productivity based on outcomes delivered.
Creating a balanced, supportive, fair, and an inclusive workplace culture will also go a long way toward helping any hybrid policy succeed.
In a hybrid work model, employees work for part of their time remotely and the remainder in the office.
Hybrid workers may work from home, in co-working spaces, or at the office. Team members may also move between locations depending on the work they need to accomplish and the people they may collaborate with. However, organizations will structure hybrid work differently according to their priorities.
Here are some emerging hybrid work models.
Employees are free to choose their location and working hours based on their daily work priorities.
There may sometimes be limitations, such as mandatory office Mondays for face-to-face team meetings, but usually, employees have the choice. Office spaces may often use hot-desking—no fixed, designated desks for individuals, but open desks equipped with computers and other tools for anyone to use.
Most workers love such flexibility and show improved job satisfaction and productivity. However, team silos, workplace inequalities, and “ghost town” offices may result if you don't plan and manage it well.
Cisco uses this model. So do firms such as Airbnb, Asda, and many others, as tracked on the office search business Hubble.
The employing organization determines the days and times employees work remotely or at the office.
American Express did this until early 2022, when it launched Amex Flex, letting people work in-office or at home or take a hybrid approach that does both. Most American Express workers currently work hybrid.
Employees must stay in the office for most of the week, but have the flexibility to work off-site for one or two days a week.
Google is experimenting with this: most employees work in-office three days a week and work off-site the remaining two days. However, some predict it won’t last.
Other firms using this approach include Apple and Amazon. Apple, like Google, has workers in-office for three days a week, with the option of working remotely for two days.
Employees often work remotely, with some visits to the office or another co-working space for team building, training, and collaboration.
This model doesn’t simply allow remote work—it actively encourages it. The employing organization may not even own significant office space, requiring workers to meet in rented or leased co-working spaces, coffee shops, or home offices whenever they need to collaborate directly.
Remote-first firms are well-equipped with technology platforms and tools to support digital collaboration. Dropbox is an excellent example of a firm using a remote-first hybrid approach. Others include Adobe and Slack.
In this model, some teams in a company are fully remote, while other workers or departments in the same company are permanently office-bound.
This model lets firm's source non-local talent for positions that require individual work. However, there’s a danger of the workforce becoming heavily siloed, with remote workers often feeling like second-rate employees. So, the model should be implemented carefully to succeed.
Stripe is an example of a firm that uses this partly remote hybrid model
The software firm GitLab moved its 1,300-member workforce to become fully remote in 2014, so they have some tips for firms considering remote work options. GitLab VP of User Experience Christie Lenneville suggests that companies:
If your organization is considering a hybrid work option, we hope we’ve given you some valuable models to consider. We leave you with a quote from George Penn of Gartner:
“Success in a hybrid work environment requires employers to move beyond viewing remote or hybrid environments as a temporary or short-term strategy and to treat it as an opportunity.”
— George Penn, Managing Vice President of Research and Advisory at Gartner
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